Legal and Accessibility Notices
Visit Victoria Limited (ACN 611 725 270) is a company limited by guarantee, established to deliver tourism marketing and event procurement for the State of Victoria.
Visit Victoria Limited owns the copyright in materials produced and published here and has permission to reproduce some third-party materials presented on its websites. The content of this website is protected by the copyright and trademark laws of Australia and other countries, unless otherwise stated.
You are authorised to view, download or print material from the website for your personal, non-commercial use. Materials may only be downloaded or printed with the applicable copyright and other legal notices included. Any other use (including copying, modifying, displaying or transmitting) of the content of this site requires the prior written permission of Visit Victoria or its licensors.
Trademarks, logos and images
‘White Night’, ‘White Night Melbourne’, the White Night logo and the Visit Victoria logo are trademarks of Visit Victoria Ltd. All rights are reserved for these logos. Logos must not be used in any form without the prior written consent of Visit Victoria Ltd. All other trademarks appearing on Visit Victoria websites are the property of their respective owners.
Visit Victoria does not give Creative Commons 4.0 permission for use of:
- Any images, photographs or branding, including the Visit Victoria and Visit Melbourne logos, the Victoria brand logo, the Melbourne brand logo, Victorian Coat of Arms, the Victoria State Government insignia, the Department of Economic Development, Jobs, Transport and Resources logo, and Best of everything tagline logo; and
- content supplied by third parties.
Please email enquiries and requests for use permission to the attention of the Managing Editor, Digital at Online Editor.
Material obtained from this website is to be attributed as: © Visit Victoria.
Third Party Copyright
Some third-party content and images from external websites are used by Visit Victoria with permission. Visit Victoria recommends that you refer to the copyright statements at those websites before using any external site materials as their permission may be required to use the material.
Governing law and jurisdiction
This website is governed by and construed according to the law of the State of Victoria, Australia. It is a condition of use that users of this site agree to submit to the exclusive jurisdiction of the courts of Victoria and the federal courts of the Commonwealth of Australia.
When you visit our websites some of the information that is collected about your visit is not personal information as it does not reveal your identity.
We will only use and disclose your personal information when it is lawful and reasonable to do so. We will also only use and disclose your personal information for the purpose for which it was collected, or a purpose related to the purpose for which it was collected or as authorised by law. We may also disclose personal information to authorised contractors, subsidiaries (such as the Melbourne Convention Bureau) and service providers in the course of delivering our information and services to you.
Email addresses will only be used to respond to specific user queries and will not be kept or used for any purpose other than stated. Email addresses will not be added to a mailing list unless consent is given, nor disclosed to any other party without your knowledge or consent.
We may also report statistics to the government departments that fund us and to our sponsors and promotional partners for information purposes.
Unsolicited personal information is personal information we receive that we have taken no active steps to collect (such as an employment application sent to us by an individual on their own initiative, rather than in response to a job advertisement). We may keep records of unsolicited personal information if permitted by law. If not, we will destroy or de-identify the information as soon as practicable, provided it is lawful and reasonable to do so.
In some cases, persons we disclose personal information to may be located outside of Victoria or we may store information on computer servers located outside of Victoria. When we transfer personal information to third parties or outside Victoria, we use secure arrangements to protect the information. We will only transfer personal information outside Victoria after taking reasonable steps to satisfy ourselves that the recipient of the personal information is bound to comply with equivalent privacy obligations to those applying to us.
If you wish to access or alter any personal information we may have collected about you, you may request such access by contacting our Privacy Officer on +613 9002 2222 during business hours AEST. You may also contact our Privacy Officer in relation to any other concerns you may have about the privacy of personal information when using this website.
The primary purposes for which we collect, hold, use and disclose personal information are set out below:
providing information, news, offers and conducting surveys;
registering subscriptions to our newsletter or application forms;
running a competition or promotion;
answering queries and resolving complaints (including responding to comments or messages submitted to us via our website);
providing or facilitating the provision of goods and services;
maintaining our relationship with an individual or entity delivering goods and services;
promoting ourselves and our products and services, including through direct marketing and events
performing research and statistical analysis, including facilitating research by third parties and for service improvement purposes;
reporting statistics (on an aggregated, de-identified basis) to the government departments that fund us and to our donors, sponsors and promotional partners;
keeping individuals informed of changes to this website and the events, products or services offered through this website or other sites of related companies, licensees or other production companies with which we collaborate; and
analysing the results of surveys.
We may also collect, hold, use and disclose personal information for other purposes explained at the time of collection or:
- which are permitted by law; or
- for which you have provided your consent.
Secondary purposes that we may use your personal information for include improving our services through quality improvement activities such as audits and surveys and for the purposes of obtaining professional advice.
We may use your personal information to let you know about our products or services, where we have your consent or implied consent or where otherwise permitted by law to do so. We may contact you for these purposes in a variety of ways, including mail, email, SMS or telephone. When you consent to receive marketing communications from us, your consent remains current until you advise us otherwise. You can opt out at any time, by:
advising us if you receive a marketing call that you no longer wish to receive these calls; or
using the unsubscribe link included in our electronic messages (emails and SMS) to opt out of receiving those messages.
Like most web sites this site uses ‘cookies’ to make the user experience easier, more efficient and relevant. A cookie is a small data file stored on your device by your web browser and Visit Victoria’s web server. Note that unless deleted or blocked, cookies may remain on a computer as a record for future visits to this website. In using cookies, Visit Victoria does not record any personal information, collect names or details of commercial transactions.
Visitor logs are used on this site for statistical and information security purposes and no attempt will be made by us to identify an individual unless required by law or in the event of site misuse or unauthorised access attempts. Information collected will otherwise only be used to update and improve the site. Log information may include a user’s IP address, date and time of visit to the site, pages accessed and documents downloaded, previous site visited and type of browser used.
Website usage measurement
Analytics cookies on this site gather anonymous data. We may collect and process information on your approximate location, including IP address, GPS and Wi-Fi access points, in order to show information tailored to the vicinity of a user or possible language needs.
This website uses web analytics services provided by third party groups including Google, Doubleclick, Amobee, Facebook, Twitter, Stackla and Brightcove.
This website uses pixels, or transparent GIF files, to help manage online advertising via aggregated and de-identified profiles. GIF files are provided by and shared with our ad management partners: DoubleClick, Google, Facebook, Twitter, Brightcove and Amobee.
For more information about these third party advertisers, including information about how to opt out, please visit their respective web sites.
Internet use risks
Visit Victoria does not warrant that the functions contained in the site will be uninterrupted or without error. In addition, Visit Victoria shall not be responsible for the propagation of computer worms, viruses or other harmful components transmitted from this site and other third-party sites.
Figures and/or prices stated on the Visit Victoria site are generally prices for tourist services, such as accommodation, day tours or attraction entrance fees. All figures quoted are in Australian dollars, unless otherwise stated, and include a Goods and Services Tax (GST). Prior to making bookings, you should check the availability and price of accommodation and services with the operator, and any applicable terms and conditions.
Links to other sites
Where Visit Victoria offers links to other sites, Visit Victoria is not affiliated with those sites and has no control over, and is not responsible for, their content, privacy practices or other policies. Third-party sites should contain their own privacy notices, and those third parties are responsible for their own privacy practices. Written requests for Visit Victoria to link to a site should be forwarded to the Online Editor. Visit Victoria welcomes links from other sites. Please contact Visit Victoria to seek written permission to link to the site.
Information provided on this site is posted at the discretion of Visit Victoria. The site publishes articles, interviews and information that Visit Victoria believes will be of interest and value to consumers. All views and opinions contained in the articles, interviews, or other information on the site are solely the opinion of the writer, and do not necessarily reflect the opinions of Visit Victoria
Visit Victoria endeavours to ensure that information appearing in this site is correct at the time of collation, but accepts no responsibility for any mistakes, inaccuracies or mis-descriptions, whether by inclusion or omission and whether negligent or otherwise. Prices, details and services shown are subject to change without notice, and Visit Victoria accepts no responsibility for any such changes. Prior to making bookings, you should check the availability and price of accommodation and services, the details of the facilities and/or services, and any applicable terms and conditions. All standards of accommodation and services contained in this site are indicative only of a certain class, and are based upon information provided to Visit Victoria, which Visit Victoria does not check independently. Visit Victoria makes no representation or warranty in relation to the standard, class or fitness for purpose of any accommodation or service, nor does it endorse or in any respect warrant any products or services by virtue of any information, material or content referred to or included on, or linked from or to this site.
Visit Victoria is committed to continuous enhancement of this website to ensure information on this website is widely accessible. Should you experience any difficulties with accessing this website or any information contained within it, please contact us and we will do our best to provide you with information in an alternative format, or direct you to alternative resources or agencies in good faith. To contact Visit Victoria regarding the accessibility of this site, email [email protected].
While most video content has a text counterpart in body content, it is not currently possible to operate videos using keyboard controls and videos do not currently contain captions, this may be addressed in the future.
Unacceptable use and restrictions
You must not inappropriately use, attempt to use or allow our website or services to be used for any acts which may or do result in a breach of a law or degradation of performance impacting on the website or other users of our website. Examples of such unacceptable and inappropriate use include: Hacking or modifying the website or another website to falsely imply an association with our website/s; unauthorised penetration or load testing; unauthorised SEO scanning; content scraping; posting of obscene or otherwise objectionable material or links which would be classified RC, X18+ or R18+ by the Classification Board of Australia; violation of any party’s intellectual property; abuse, harassment, threats, flaming or intimidation of any person or organization; denial of service or distributed denial of service flooding to the extent that it impacts on website performance; use of derogatory, discriminatory or excessively graphic language; providing information that is false, misleading or inaccurate; phishing or transmitting viruses or other malware; sending unsolicited or unwanted personal or commercial messages (spamming); undertake activities which cause or may cause third party service providers to place Visit Victoria’s IP addresses on a ban list and/or block those IP addresses.
Failure to observe and abide by these legal notices may result in your public IP address being restricted or blocked from accessing our website or your IP address may be reported to the relevant internet service provider or legal authorities for investigation and potential legal action.